If you are not satisfied with your MartFame purchase of a product you have 20 days to send an email for requesting and exchange or refund.
Purchase ConditionsWhen buying an item, you agree to comply with the rules for buyers and that:• you are responsible for reading the full item listing before making a bid or commitment to buy;• you enter into a legally binding contract to purchase an item when you commit to buy an item, or if you have the winning bid (or your bid is otherwise accepted);• for motor vehicles and real estate (property) listed in the Classified Ad format, a bid or offer is not binding, but expresses a buyer's serious interest in the item;• if you purchase an item on a MartFame site you are subject to the User Agreement of that other MartFame site solely with respect to that particular purchase.Buyer requested cancellationsBuyers can request to cancel an order on MartFame within one hour of their purchase and the seller will have 3 days to accept or decline the request. If the seller declines the cancellation request, or already posted the order, buyers will need to wait until they receive the item and then decide if they want to start a return. Sellers can also cancel orders in certain circumstances up to 20 days after the sale.Buyer requested returnsBuyers can submit a return request for items purchased on MartFame. For returns that are eligible for MartFame Money Back Guarantee, please see the policy for details. If the return is not covered by MartFame Money Back Guarantee, buyers can still request the return and the seller has the right to accept or decline the request in accordance with their return policy as stated in the original listing. Please note that MartFame does not permit the return of or offer refunds for the following products:
NOTE: MartFame recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to MartFame or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
International buying, selling and translationMany of our Services are accessible internationally. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.
Your items may be listed on one or more of MartFame's international sites in addition to MartFame.NG. You may stop your listings from appearing on international sites by excluding international postage locations from your listings. By selecting international postage you authorise MartFame, in its discretion, to display your listings on MartFame sites other than the original listing site but acknowledge that your listings may not appear on some or all of these sites.
When you sell your items internationally or purchase an item on MartFame site that is different from your registration site, you are subject to the User Agreement and applicable policies of that other MartFame site with respect to that particular purchase, as detailed in the International Selling Policy.
For sellers, you agree that we may display your listing for sale on any MartFame site other than the site where you listed your item for sale, based on your shipping settings. You may adjust these settings as detailed in the International Selling Policy. If you list your items with an international shipping option, the appearance of your listings on sites other than the listing site is not guaranteed. If you sell an item on any MartFame site that is different from your registration site, you are subject to the User Agreement and applicable policies, including any buyer protection programs, of that other MartFame site with respect to that particular sale, as detailed in the International Selling Policy.
You authorise us to use automated tools to translate your MartFame content and member to member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed.