If you wish to dispute a chargeback, you will need to provide certain information and evidence depending on the case. Below are the two most common reasons for chargebacks and the information you need to provide in each case:

1. The buyer didn't receive the item

You must provide either:

A tracking number as provided by Royal Mail Recorded Delivery and Parcel Force 24
Proof of a refund – this can be evidence from your PayPal account, the back and front copy of a cheque, or a money order used to reimburse the buyer

2. Unauthorised use of credit card

You should provide:

1. Tracking number for delivery of the item
2. Proof of a refund – this can be evidence from your PayPal account, the back and front copy of a cheque, or a money order used to reimburse the buyer
3. Any communication from the buyer, such as emails or positive feedback on eBay
4. Any contracts signed or information on the sent item
5. Date that the item was sent and the address it was sent to
6. For intangible items or subscriptions – any information regarding the item or service

In these and all other chargeback cases, the more relevant information you can provide, the better your chance of reversing the chargeback.

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