The chargeback system is independent from MartFame feedback. Filing a chargeback does not limit a buyer's ability to leave feedback for a seller. In fact, a buyer can file a chargeback even if they have already left positive feedback for the seller. Receiving a chargeback does not in itself negatively impact a seller's MartFame feedback rating.
Buyer's Protection
If an eligible item that you've purchased online, MartFame or otherwise, doesn't arrive or doesn't match the seller's description, we will look into it. If it's discovered that something is wrong, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.
For more information, see user agreement
Examples
You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn't disclose), or you purchased an authentic brand but got a knockoff instead. Tell us.
Guidelines
If the seller has accurately described an item, but you're just not happy with it, if you fail to open the dispute within 45 days of purchase, or if your account is not in good standing, you are mostly likely not covered.
Items Not Covered
Intangible items like digital goods or services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay's policies, anything you buy in person, or money transfers to friends or family. You must open any dispute within 45 days or you will not be covered.
Account Protection
You're not liable for unauthorized purchases made from your account if you report an eligible incident within 60 days.
Refunds
If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid shipping costs.
Responsive Support
We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to PayPal or MartFame directly.
Seller Protection
If you are sent an unauthorized payment (for example, from a hacked account) or a buyer claims they never received their item, our Seller Protection covers you for the full amount of the payment on eligible sales.
For more information, see User Agreement
Protected Sales
Tangible items that are sold and shipped with proof of delivery from within the United States to buyers worldwide. To ensure you're protected, ship within 7 days to the address that the buyer specifies during checkout. Be upfront about all the details of the item, specifically defects, use, and abnormalities. Also disclose an accurate delivery estimate.
Proof of Delivery
Required for protection eligibility. A digital or physical proof of delivery from the shipping company that should include: ship date, buyer's address, and delivered date.
Items Not Covered
Items that don't match your description, intangible items like services or digital goods, items that violate our or eBay's policies, and items you sell or deliver in person. All are not covered.
Reassuring Buyers
Become a Verified seller to give buyers additional peace-of-mind and attract more customers.
Resolution Support
We provide full support to help resolve any buyer disputes or fraudulent payments.
Tips
For payments over $750 USD (or local currency equivalent, including shipping and tax) or more, be sure that you have signature confirmation of delivery in addition to proof of shipment (See above). If a buyer files a claim, you must respond to our requests for information as outlined in our communications to you.
You ship the item to the shipping address listed on the PayPal Transaction Details page. If you're not selling on eBay, make sure you ship to a Confirmed Address. This means that you're shipping to an address that PayPal has validated to help reduce chances of fraud.
All Vendors/Sellers must adhere to the following policies when listing products on MartFame.com. Vendor/Seller offenses and prohibited content are direct violations of our Participation Agreement, of which these Selling Policies are a part, and can result in suspension of your MartFame.com account or involve Local/International arrest depending level violation.
Like any community, MartFame Online Social-Marketplace has rules to help ensure a safe and enjoyable for socializing, informing, promoting, advertising, buying and selling experience.
- Honor your commitment to buy or sell.
- Maintain current account information.
- If we have removed your selling privileges, you may not open a new selling account.
- Do not misrepresent yourself.
- Maintain consistent business and socializing profile
- Reply to every feedback, enquiries in time (be transparent)
INTRODUCTION
• MartFame welcomes everyone from all walks of life to do business, socialize, share stories, and connect with other businesses and friends. The conversations that happen on MartFame reflect the diversity of a community of more than five billion people with endless possibilities communicating across countries and cultures and in dozens of languages, posting everything from text to photos and videos.
• We recognize how important it is for MartFame to be a place where people feel empowered to do business and communicate, and we take our role in keeping abuse off our service seriously. That’s why we have developed a set of Community Standards that outline what is and is not allowed on MartFame. Our Standards apply around the world to all types of content. They’re designed to be comprehensive – for example, content that might not be considered hate speech may still be removed for violating our bullying policies.
• The goal of our Community Standards is to encourage expression and create a safe environment. We base our policies on input from our community and from experts in fields such as technology and public safety. Our policies are also rooted in the following principles:
• Safety: People need to feel safe in order to do business and build relationships. We are committed to removing content that encourages real-world harm, including (but not limited to) physical, financial, and emotional injury.
• Voice: Our mission is all about embracing diverse views. We err on the side of allowing content, even when some find it objectionable, unless removing that content can prevent a specific harm. Moreover, at times we will allow content that might otherwise violate our standards if we feel that it is newsworthy, significant, or important to the public interest. We do this only after weighing the public interest value of the content against the risk of real-world harm.
• Equity: MartFame community is global and diverse. Our policies may seem broad, but that is because we apply them consistently and fairly to a community that transcends regions, cultures, and languages. As a result, our Community Standards can sometimes appear less nuanced than we would like, leading to an outcome that is at odds with their underlying purpose. For that reason, in some cases, and when we are provided with additional context, we make a decision based on the spirit, rather than the letter, of the policy.
• Everyone on MartFame plays a part in keeping the platform safe and respectful. We ask people to share responsibly and to let us know when they see something that may violate our Community Standards. We make it easy for people to report potentially violating content, including Pages, Groups, profiles, individual content, and/or comments to us for review. We also give people the option to block, unfollow, or hide people and posts, so that they can control their own experience on MartFame.
• The consequences for violating our Community Standards vary depending on the severity of the violation and a person's history on the platform. For instance, we may warn someone for a first violation, but if they continue to violate our policies, we may restrict their ability to post on MartFame or disable their profile. We also may notify law enforcement when we believe there is a genuine risk of physical harm or a direct threat to public safety.
• Our Community Standards, which we will continue to develop over time, serve as a guide for how to communicate on MartFame. It is in this spirit that we ask members of the MartFame community to follow these guidelines.